Learner Guide-UEERA0031 Diagnose and rectify faults in air conditioning and refrigeration control systems AUR Units of competency SIRXCEG002 Assist

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services If you require RPL Kits with comprehensive benchmarking

procedures and programs to meet legislative requirements Elective units MSFGG4009 Apply standards and codes of practice for the glass industry MSFGG4010 Use glass industry data systems MSFGG4011 Manage glass industry production scheduling MSFGG4012 Perform laser measurement and levelling for glass windows and doors in buildings BSBCUS501 Manage quality customer service BSBLDR403 Lead team effectiveness BSBPMG409 Apply project scope management techniques BSBCUS402 Address customer needs BSBRSK401 Identify risk and apply risk management processes If you require RPL Kits with comprehensive benchmarking

Units of competency CHCPRT001 Identify and respond to children and young people at risk CHCDFV002 Provide support to children affected by domestic and family violence HLTAHW051 Respond to loss

policies and procedures in the construction industry CPCCCM3001C Operate elevated work platforms CPCCPB3026B Erect and maintain trestle and plank systems CPCCPD2011A Handle painting and decorating materials CPCCPD2012A Use painting and decorating tools and equipment CPCCPD2013A Remove and replace doors and door and window components CPCCPD3021A Prepare surfaces for painting CPCCCM2008B Erect and dismantle restricted height scaffolding CPCCPD3022A Apply paint by brush and roller CPCCPD3023A Apply texture coat paint finishes by brush

Units of competency AURTTL007 Inspect and service LPG fuel systems AURTTL008 Diagnose and repair LPG fuel systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-UEERA0031 Diagnose and rectify faults in air conditioning and refrigeration control systems AUR Units of competency SIRXCEG002 AssistOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce