Learner Resources-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set MEM Units of competency ICTWHS202 Work

Units of competency ICTWHS202 Work safely in a radio frequency electromagnetic radiation environment ICTNWK417 Build an enterprise wireless network ICTTEN416 Install

Units of competency AHCIRG338 Troubleshoot irrigation systems AHCIRG336 Operate and maintain gravity fed irrigation systems AHCIRG347 Maintain pressurised irrigation systems AHCIRG337 Measure irrigation delivery system performance AHCIRG301 Install gravity fed irrigation systems AHCWRK405 Implement and monitor environmentally sustainable work practices AHCIRG339 Monitor soils under irrigation If you require RPL Kits with comprehensive benchmarking

Units of competency FBPCDS3002 Plan and deliver a wine tasting event FBPWIN2003 Conduct sensory evaluation of wine FBPCDS2001 Conduct a standard product tasting SITHFAB002 Provide responsible service of alcohol FBPWIN3001 Evaluate wines (advanced) * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBWHS201 Contribute to health and safety of self and others SHBBCCS001 Advise on beauty products and services SHBBMUP002 Design and apply make-up SHBXCCS001 Conduct salon financial transactions SHBXCCS004 Recommend products and services SHBXIND001 Comply with organisational requirements within a personal services environment SHBXIND002 Communicate as part of a salon team SIRRMER001 Produce visual merchandise displays SIRXIND003 Organise personal work requirements SIRXSLS001 Sell to the retail customer Elective units BSBSUS201 Participate in environmentally sustainable work practices ICTWEB201 Use social media tools for collaboration and engagement SHBBMUP001 Apply eyelash extensions SHBBRES001 Research and apply beauty industry information SHBBSKS001 Pierce ear lobes If you require RPL Kits with comprehensive benchmarking

Units of competency ICPPRN3420 Produce complex pad printed product ICPPRN2420 Produce basic pad printed product ICPPRN4410 Set up for complex pad printing ICPPRN3410 Set up for basic pad printing * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Resources-SIRSS00032 Manage workplace responses to disrespectful, aggressive or abusive customer behaviour Skill Set MEM Units of competency ICTWHS202 WorkOur learner resources contain everything you need to begin training your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our learner resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all