Learner Guide-TLIP0003 Ensure the confidentiality, privacy and security of customer information Graduate Certificate Core units BSBCUS501 Manage quality

Core units BSBCUS501 Manage quality customer service BSBMGT502 Manage people performance BSBMGT605 Provide leadership across the organisation BSBMGT608 Manage innovation and continuous improvement BSBSMB409 Build and maintain relationships with small business stakeholders FNSINC411 Conduct work according to professional practices in the financial services industry FNSSAM601 Monitor performance in sales of financial products or services FNSSAM602 Identify and evaluate marketing opportunities in the financial services industry Elective units BSBMGT616 Develop and implement strategic plans BSBSUS501 Develop workplace policy and procedures for sustainability FNSINC503 Identify situations requiring complex ethical decision making FNSINC504 Apply ethical frameworks and principles to make and act upon decisions FNSORG501 Develop and manage a budget FNSORG602 Develop and manage financial systems If you require RPL Kits with comprehensive benchmarking

assess and control safety risks for horse handling and riding activities SISOEQU002 Ride horses using fundamental skills SISOEQU005 Guide horse trail rides in tracked areas If you require RPL Kits with comprehensive benchmarking

Units of competency ICTBWN306 Use radio frequency measuring instruments ICTDRE308 Install a cable broadband multi-dwelling unit system ICTCBL306 Locate and identify cable system faults ICTTEN207 Install and test internet protocol devices in convergence networks ICTCBL303 Install and terminate coaxial cable ICTTEN312 Install telecommunications network equipment ICTDRE314 Design communications wiring systems for customer premises ICTCBL251 Install aerial and underground cable lead-ins * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency TAEDEL404A Mentor in the workplace CHCADV005 Provide systems advocacy services BSBMGT605 Provide leadership across the organisation CHCPRP001 Develop and maintain networks and collaborative partnerships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Applicant assessment: With comprehensive ACSF assessment tasks aligned to specific core skills

Learner Guide-TLIP0003 Ensure the confidentiality, privacy and security of customer information Graduate Certificate Core units BSBCUS501 Manage qualityOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce