Self-Study Guide-SISXCCS005 Monitor and evaluate customer service Skill Set Session Plans The session plan

Session Plans The session plan enables trainers to deliver effective

Core units BSBINM401 Implement workplace information system BSBMGT502 Manage people performance BSBSMB420 Evaluate and develop small business operations FNSCUS501 Develop and nurture relationships with clients

The Trainer's Guide 2019

Core units SHBBHRS005 Identify and control safety risks for intense pulsed light and laser hair reduction treatments SHBBHRS006 Design laser hair reduction treatment programs SHBBHRS007 Provide laser hair reduction treatments SHBBHRS008 Design intense pulsed light hair reduction treatment programs SHBBHRS009 Provide intense pulsed light hair reduction treatments SHBBRES002 Investigate developments in cosmetic treatments using light and laser systems SHBBINF001 Maintain infection control standards * We can develop additional elective units that are not listed on request (Please contact us for further information)

manipulate and output photo images CUAPHI313 Process photo images CUAPHI412 Apply photo imaging lighting techniques CUARES403 Research history and theory to inform own arts practice CUAPHI311 Develop and apply photo imaging industry knowledge * We can develop additional elective units that are not listed on request (Please contact us for further information)

Self-Study Guide-SISXCCS005 Monitor and evaluate customer service Skill Set Session Plans The session planOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the