Unit Knowledge Guide-SITXCCS009 Provide customer information and assistance DEF Core units BSBFLM312 Contribute to

Core units BSBFLM312 Contribute to team effectiveness FWPCOT3279 Assess and maintain saw technology tools FWPCOT3283 Sharpen and position blades or knives in chipper

Units of competency HLTAHW071 Manage medicines in Aboriginal and/or Torres Strait Islander primary health care HLTRNL002 Provide care and support to a person undergoing renal replacement therapy HLTRNL001 Support a person with chronic kidney disease HLTAHW020 Administer medications * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core Units RIICOM301E Communicate information RIIENV302E Apply environmentally sustainable work practices RIIGOV401E Apply

Units of competency RIISAM203D Use hand and power tools RIIWHS201D Work safely and follow WHS policies and procedures RIICCM206D Support plant operations RIICOM201D Communicate in the workplace * We can develop additional elective units that are not listed on request (Please contact us for further information)

aggressive or abusive customers SIRXSLS004 Drive sales results (c) SIRXMGT005 Lead the development of business opportunities (c) BSBWHS521 Ensure a safe workplace for a work area (simulated) If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-SITXCCS009 Provide customer information and assistance DEF Core units BSBFLM312 Contribute toOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner