Unit Knowledge Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour AMP Units of competency MSMBLIC001 Licence

Units of competency MSMBLIC001 Licence to operate a standard boiler * We can develop additional elective units that are not listed on request (Please contact us for further information)

Stage 6: Mapping Document

buoyancy and mobility skills SISCAQU010 Instruct swimming strokes SISCAQU009 Instruct water safety and survival skills SISCAQU002 Perform basic water rescues * We can develop additional elective units that are not listed on request (Please contact us for further information)

test and service batteries AURTTA104 Carry out servicing operations AURTTB101 Inspect and service braking systems AURTTC001 Inspect and service cooling systems AURTTD002 Inspect and service steering systems AURTTD004 Inspect and service suspension systems AURTTE104 Inspect and service engines AURTTK102 Use and maintain tools and equipment in an automotive workplace AURTTQ001 Inspect and service final drive assemblies AURTTQ103 Inspect and service drive shafts Elective units AURACA101 Respond to customer needs and enquiries in an automotive workplace AURAFA103 Communicate effectively in an automotive workplace AURETR125 Test

Core units BSBXTW301 Work in a team FWPCOR3201 Implement safety

Unit Knowledge Guide-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour AMP Units of competency MSMBLIC001 LicenceOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner