Self-Study Guide-SITXCCS011 Interact with customers MSS Units of competency SIRXECM003 Design

Units of competency SIRXECM003 Design an ecommerce site SIRXMKT007 Develop a digital marketing plan SIRXMKT006 Develop a social media strategy SIRXCEG007 Develop online customer service standards SIRXSTR001 Develop an ecommerce strategy * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MSL943004 Participate in laboratory or field workplace safety MSL952001 Collect routine site samples MSL974022 Undertake environmental field-based monitoring MSMENV272 Participate in environmentally sustainable work practices MSS024013 Work and communicate effectively as an environmental technician MSS024014 Implement environmental management plans and procedures MSS024015 Apply an understanding of environmental principles to a site MSS024016 Process and present environmental data Elective units SBWHS419 Contribute to implementing WHS monitoring processes MSL904002 Perform standard calibrations MSL924004 Use laboratory application software MSL954004 Obtain representative samples in accordance with sampling plan MSL974018 Conduct geotechnical site investigations CPPWMT4009 Conduct waste audits MSL975042 Design and supervise complex environmental field surveys MSL975045 Perform laboratory-based ecological techniques` If you require RPL Kits with comprehensive benchmarking

report and rectify faults in data and voice installations UEEEC0074 Troubleshoot resonance circuits in an electronic apparatus UEERE0001 Apply environmentally and sustainable procedures in the energy sector Elective units BSBOPS203 Deliver a service to customers ICTICT214 Operate application software packages UEECD0011 Comply with scheduled and preventative maintenance program processes UEECD0035 Provide basic instruction in the use of electrotechnology apparatus UEECO0002 Maintain documentation UEECS0003 Assemble

electrical apparatus and circuits UEEEL0069 Select and arrange equipment for special LV electrical installations UEERA0036 Establish the basic operating conditions of vapour compression systems If you require RPL Kits with comprehensive benchmarking

emotional and physical wellbeing HLTWHS001 Participate in workplace health and safety Elective units CHCCCS019 Recognise and respond to crisis situations CHCADV001 Facilitate the interests and rights of clients CHCCCS017 Provide loss and grief support CHCCCS020 Respond effectively to behaviours of concern

Self-Study Guide-SITXCCS011 Interact with customers MSS Units of competency SIRXECM003 DesignOur self study guide supports your learners in understanding the underpinning knowledge of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. Please note: This is not a learner guide. The self study guide contains references and links for students to read additional information related to their units of competency or course and as additional support to the